Freemium or premium? What your pricing model says about your startup
Your pricing model isn’t just about money, it sends a message to your customers.
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3 min read
Graham Charlton
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14 August 2025
Your pricing model is a powerful signal. It tells the market who you are, what you stand for, and why you matter.
Well thought out pricing reinforces your positioning.
In this guide, you’ll learn the positioning types that demand specific pricing approaches, how models like usage-based, tiered, flat-rate, and freemium support positioning, and how to test pricing.
Positioning defines how your brand is perceived, whether as premium, disruptive, challenger, specialist.
Pricing translates that into real value.
“Charging high prices is not the way to get rich. Being the first to establish the high-price position with a valid product story is the secret of success. Otherwise, your high price just drives prospective customers away.” - Al Ries
Positioning must lead, and pricing follows.
Positioning type |
Best-fit pricing models |
Examples |
Premium brand |
Flat-rate at a high tier; value-based; tiered with anchor. |
Starbucks raised prices to appeal to customers who value gourmet coffee. |
Product-led growth |
Freemium; low-tier flat-rate; usage-based. |
Many SaaS companies use freemium paths to drive adoption (e.g., Slack’s free tier ramping into paid) |
Category challenger |
Transparent tiers; competitive middle flat-rate; usage-based discounts. |
Good–better–best strategies (e.g., Williams-Sonoma, Patrón) use anchoring to push middle-tier upgrades. |
Niche specialist |
Value-based; custom pricing; premium tiers. |
New Relic shifted pricing strategies to consumption-based models, unlocking growth. |
Each positioning type naturally aligns with certain pricing models. Mismatched pricing sends mixed signals and weakens brand clarity.
Once you’re clear on your positioning, it’s time to pick a pricing model that brings it to life.
Each approach sends a different signal to your market, comes with its own trade-offs, and works better for some strategies than others.
Below, we break down the most common models.
“Perhaps the reason price is all your customers care about is because you haven’t given them anything else to care about.” - Seth Godin
Pricing isn’t just a number customers see at checkout, it’s part of your brand story from the very first touchpoint.
Every ad, landing page, and sales conversation sets an expectation about the value you deliver.
When your pricing reinforces that story, it feels like the natural next step. When it doesn’t, it creates friction, doubt, and lost conversions.
Think of pricing and messaging as two sides of the same coin.
Your messaging builds the case for why you’re worth it; your pricing confirms it.
When the two are aligned, the journey from awareness to purchase feels seamless and logical.
Changing what you charge is one of the fastest ways to trigger customer anxiety, but it’s also one of the most effective levers for growth if handled well.
The challenge is that pricing touches emotions as much as budgets. Raise it abruptly or without explanation, and you risk alienating loyal users.
Approach it transparently and with added value, and you can strengthen trust while improving your margins.
In this section, we’ll look at practical ways to experiment with pricing without damaging the relationships you’ve worked hard to build.
A case in point is Slack, which introduced price increases in 2022, but paired them with new features and annual billing discounts to cushion customer reaction.
Pricing is about messaging. When your pricing model aligns with positioning, every customer interaction reinforces why you’re different fro the competition.
Your next steps:
The same principle applies beyond your product pricing. If you’re offering employee incentives the structure you choose sends a strong signal about your company’s values and long-term vision.
Just as with your pricing model, getting that alignment right can make all the difference in attracting and retaining the right people.
You can learn more in our complete guide to employee share schemes.
Your pricing model isn’t just about money, it sends a message to your customers.
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