Employee engagement metrics: lagging and leading indicators – Vestd blog When running a business, you rely on indicators to tell you how you’re performing. Key indicators can forewarn you of poor performance, drive your team to achieve more and...
Top customer service metrics for SaaS companies – Vestd blog It’s not enough to have a killer product anymore, no matter how innovative. Customer experience (CX) is set to overtake goods and price as the key brand differentiator by 2020.
