What to do if Companies House rejects your confirmation statement
Learn why Companies House may reject a confirmation statement, how to correct and resubmit it in Vestd, and what happens if it is not filed on time.
Last updated: 11 November 2026
TL;DR: If Companies House rejects a confirmation statement sent through Vestd, the UK's FCA regulated share scheme and equity management platform, the statement has not been filed and your filing deadline remains the same. Review the reason Companies House has given and correct the details it refers to. This is usually a director's Companies House personal code or their personal details. Resubmit the statement from Vestd once the details are correct. If the statement is not filed, the company can be fined up to £5,000 and may be struck off the register.
This guide explains what a rejection means and the most common reasons for one. It also takes you through how to correct and resubmit your confirmation statement so that it can be accepted.
Contents 📋- A few terms you'll see
- Why it matters
- Identity verification and your confirmation statement
- How to fix a rejected confirmation statement
- Common rejection reasons and how to fix them
- Other Companies House rejections
- FAQs
- Need support?
A few terms you'll see
- Confirmation statement (CS01): A filing every UK company must make at least once a year to confirm that the information Companies House holds about it is correct.
- Review period: The 12-month period covered by a confirmation statement. The statement must be filed within 14 days of the end of this period.
- Companies House personal code: An 11 character code issued to an individual once they have verified their identity with Companies House. The code is personal to the individual.
- Identity verification: A legal requirement for directors and people with significant control (PSCs) since 18 November 2025.
- ACSP: Authorised Corporate Service Provider. A registered agent, such as an accountant, who can verify an individual’s identity for Companies House.
- Strike off: The removal of a company from the Companies House register. A company that has been struck off is dissolved.
What a rejection means
When you file a confirmation statement through Vestd, we submit it to Companies House on your behalf. Companies House then checks it against the information on its register. It will reject the statement if any information is missing, incorrectly formatted or inconsistent with its records.
A rejected confirmation statement has not been filed. This means:
- any directors' personal codes included in it have not been recorded
- your filing deadline has not changed, and the statement must still be filed by that date
When a statement is rejected, we will email the company's admin users with the reason Companies House has given. A member of our team may also contact you to help you resubmit the statement.
Why it matters
The rejection alone does not carry a penalty. If it means your confirmation statement is not filed by the deadline, penalties may apply.
A confirmation statement must be filed within 14 days of the end of the review period. According to GOV.UK guidance, if it is not filed, the company can be fined up to £5,000 and may be struck off the register. Once a company is struck off and dissolved, its bank account is frozen and any remaining assets pass to the Crown.
If a confirmation statement is not filed, Companies House may take action to strike the company off. It will normally write to the company first. It then publishes a notice in the Gazette, the UK's official public record, stating that it intends to strike the company off, and places a copy of the notice on the company's public record. The company can be struck off no sooner than 2 months after the notice is published.
To prevent this, reply promptly to any letters from Companies House and resubmit your confirmation statement as soon as possible. Resubmitting early also leaves time to resolve any further issues before your deadline.
Identity verification and your confirmation statement
Many rejections relate to identity verification. Since 18 November 2025, every director must provide their Companies House personal code in the company's next confirmation statement. If any director's code or details do not match Companies House records, the entire statement will be rejected.
The requirements depend on each person's role:
|
Role |
What Companies House requires |
When |
|---|---|---|
|
Director |
Their personal code, included in the confirmation statement |
With the company's next confirmation statement |
|
Director who is also a PSC of the same company |
Their personal code again, in their capacity as a PSC. This is a separate filing, which Vestd submits on your behalf. |
Within 14 days, starting the day after the company's confirmation statement date |
|
PSC who is not a director |
Their personal code, submitted in a separate filing (VS01) |
Within the first 14 days of their birth month |
These timescales apply to individuals who were registered before 18 November 2025.
Because a rejected statement has not been filed, the personal codes it contains have not been recorded.
For more information, see Identity verification at Companies House: what you need to know.
How to fix a rejected confirmation statement
- Review the rejection reason. You can find it in the email we sent you and on your Confirmation statement page on Vestd. It is shown exactly as Companies House provided it (you can also find rejection reasons in the table below. The table explains who needs to take action and where the correction should be made).
- Make the correction. Some corrections are made on Vestd, such as updating a director's unique personal code. A director's details on the Companies House register cannot be corrected through the confirmation statement. They must be corrected in a separate filing with Companies House, either online through WebFiling or using form CH01 for an individual director or CH02 for a corporate director. A date of birth is corrected through a different process, explained in the table below. Companies House must accept the change before you resubmit.
- Check that all details are consistent. The information on Vestd, on the Companies House register and in the director's identity verification must all match.
- Resubmit the statement. Go to your Confirmation statement page and click Resend.
- Wait for confirmation. We will email you once Companies House has accepted or rejected the statement. When it has been accepted, the statement will appear in your company's filing history on the Companies House register.
📌 If your deadline is approaching and you are unable to resolve the issue in time, you can file directly with Companies House. If you do, please let us know so that we can keep your Vestd records up to date.
📌 If the rejection reason is not listed below, or the statement is rejected again after you have made a correction, please contact support@vestd.com and include the rejection reason.
Common rejection reasons and how to fix them
The following are the most common reasons for a rejection. Once you have made the correction, resubmit the statement.
|
Reason |
What Companies House may say |
How to fix it |
|---|---|---|
|
A director's personal code is incorrect |
"The identity verification details provided for the director [name] were not correct." |
Ask the director to confirm their 11 character code. They can find it under "Manage account" when signed in to Companies House. Update the code on their director record in Vestd. |
|
A director's details do not match Companies House records |
"The date of birth you have provided for [name] does not match what Companies House holds on record." The mismatch is usually in the date of birth, name or title. |
Compare the director's record in Vestd, their details on the Companies House register and the details they used to verify their identity. If the Vestd record is incorrect, re-import the director's details from Companies House on the director's record page. If the register is incorrect, it cannot be corrected through the confirmation statement. File a change of director's details (CH01) with Companies House to correct a name, title, address, nationality or country of residence. A date of birth cannot be changed this way. It is corrected by replacing the filing that contained the incorrect date, which can take up to 20 working days. See Correcting your date of birth with Companies House. After Companies House accepts the change, re-import the director's details in Vestd so that the record matches. If the verified details are incorrect, the director should contact whoever verified their identity, either Companies House or their ACSP. |
|
The shareholdings do not match previous filings |
The wording varies. |
The statement includes shares that Companies House has no record of. This usually happens when new shares have been issued without a return of allotment (SH01) being filed since your last confirmation statement. Make sure any outstanding share filings have been submitted. If you are unsure which filing is missing, please contact us. |
|
A personal code is in the wrong format |
"Invalid CompaniesHousePersonalCode format" |
Companies House does not specify which director the error relates to. Check each director's code in Vestd against the code they were issued, looking for missing characters, extra characters or spaces. Correct any that do not match. |
In some cases, a filing may be rejected due to a technical issue with how it was submitted, such as "XML failed schema validation". This is not caused by information you have entered, and you do not need to make any changes. Please contact support@vestd.com and we will investigate. Please also contact us if the rejection reason states that all officers have already been verified.
📌 Personal codes belong to individual directors, so you may need to request them from your directors. Each director uses the same code for every company they are a director of.
Other Companies House rejections
Companies House can reject any filing submitted through Vestd. In each case, a rejected filing has not been filed, and any deadline that applies to it remains in place. The rejection reason explains what Companies House was unable to accept. The cause is often a formatting error or a detail in Vestd that does not match the Companies House register. Once the detail has been corrected, the filing can be resubmitted.
If you are unsure what needs to be changed, please contact support@vestd.com and include the rejection reason.
FAQs
Does a rejection extend my filing deadline?
No. Your deadline remains 14 days after the end of your review period, regardless of any rejection.
Will I be fined because my statement was rejected?
No. A fine may apply only if the statement has not been filed by the deadline.
Do I need to pay the Companies House fee again when I resubmit?
the £50 fee is handled on a rejected filing sent through Vestd
How can I find a director's personal code?
Only the director can access their personal code. They can find it under "Manage account" when signed in to Companies House. If an ACSP verified their identity, the code will have been emailed to the address the ACSP provided.
A director has not yet verified their identity. Can I still file?
No. Companies House will not accept a confirmation statement until all directors have verified their identity. Directors can verify their identity with Companies House.
Can I correct a director's details through the confirmation statement?
No. A confirmation statement cannot change a director's details on the Companies House register. These are corrected in a separate filing, such as a change of director's details (CH01), which must be accepted before you resubmit the statement.
Can I file directly with Companies House instead?
Yes. If you do, please let us know so that we can keep your Vestd records up to date.
How do I know if my statement has been accepted?
We will email you once it has been accepted. You can also search for your company on the Companies House register and check its filing history.
Need support?
If you have any questions, our dedicated Customer Success team is here to help: support@vestd.com
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